Refund Policy
We want you to feel confident when shopping with Mariam Knitwear. This policy explains our return and refund process in a clear way.
Refund Overview
At Mariam Knitwear, we want our customers to have a positive shopping experience. If an item is not suitable, eligible products may be returned according to the conditions below.
Items must be returned in their original condition, unworn, unused and with any original packaging or labels included.
Return Timeframe
Return requests must be submitted within 30 days of receiving your order.
Please contact our customer support team before sending any items back so we can provide the correct return guidance.
Return Conditions
Returned items should be in a condition suitable for resale. Products that have been worn, washed, altered or damaged after delivery may not be eligible for a refund.
For hygiene and product care reasons, items that do not meet the return requirements may not be accepted.
Refund Process
Once we receive your returned item, it will be checked to confirm that it meets the return conditions.
After approval, the refund will be arranged using the original payment method used for the order.
Refund Processing Time
After your refund has been approved, please allow 3–7 working days for the refund to appear in your account.
The exact arrival time may vary depending on your payment provider and account processing times.
Damaged Or Incorrect Items
If you receive an item that is damaged or different from your order, please contact our support team within 7 days of delivery.
Please include your order details and a description of the issue so we can review and assist with the next steps.
Non-Refundable Situations
Refunds may not be available for items returned outside the stated return period or items that do not meet the required return conditions.
Return Delivery Costs
Customers may be responsible for return delivery costs unless the item received was incorrect or arrived damaged.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team.
Email: help@mariamknitwear.shop
Phone: 0161 687 5126